If there are any problems in booking the relevant tickets in the Ticket office, you might look at some solutions described underneath.
Problem-solving with login
If you forgot your password, you can change it in My Profile under settings –> change password
You can also delete your existing profile from My Profile and register again with the form at https://www.modernet.info/registration/
Problem-solving with buying tickets
It isn’t necessary to log in before buying tickets. You can also go directly to the ticket office, put the relevant tickets in your cart, and then go to Cart. If you are a recurrent customer, you can log in from there. But you can also fill in the requested check-out information here.
If your organization requests certain information on the invoice, you can put it in here too, and print the invoice as a PDF before closing. Then choose what way you want to pay. By credit card or any of the other payment methods. When you choose direct bank transfer, you have to pay to the Modernet bank account.
It can be paid directly into the Modernet bank account using the following information and stating your name:
KBC Leuven attn Modernet
IBAN: BE13 7370 4433 8339
Problem-solving with an invoice
If the invoice from the system is not sufficient, you can ask for a separate invoice by email to firstname.lastname@example.org. In your request, you have to mention the extra information needed on the invoice.